About Rick
As a Service Advisor with over 20 years of experience in the automotive industry, I'm passionate about providing exceptional customer service and building lasting relationships. Despite leaving a successful career at Skillman, where I achieved record-breaking sales milestones, I'm grateful for my journey at Napleton Hyundai of Carmel. My strengths lie in my energetic, outgoing, and professional demeanor. I have a knack for connecting with people, fostering trust, and turning upset customers into loyal advocates. I'm always seeking new ways to improve, currently pursuing my mortgage license. Outside of work, I'm an avid sports enthusiast, actively participating in basketball, flag football, racquetball, and lifting. I enjoy discussing sports and am always eager to enhance my knowledge. As a proud father of six, I cherish the joys of family life and am active in my community. My special skills include networking, obtaining a state license for fertilizers, and having a background in wrestling. I excel at hiring and mentoring talented individuals, sharing my insights and passion for the industry. I'm grateful for the love and support of Lindsay Vanhorn and believe that integrity, determination, and a positive attitude are key to success.
Customer rating
4.5 / 5 based on 32 ratings (13 written reviews)
Recent reviews
Great and clearly professional and friendly
— Ernest M. ,
We had a great experience with the whole Napleton team. The process was easy and we felt comfortable with everyone.
— Helena W. ,
It was fantastic! Very transparent and simple process. 10/10 would recommend Rick to other people looking for a car at Napleton!
— Ian B. ,
Thanks to you and the team for putting your best foot forward. We appreciate the professionalism.
— Chris M. ,
I had an excellent experience at Napleton Hyundai thanks to Rick, my service advisor. From the moment I arrived for my oil change, Rick was professional, attentive, and genuinely focused on providing great customer service. He clearly explained what services were being performed, gave an accurate estimate of the time it would take, and kept me updated throughout the process.
— Aaron H. ,
I did not bring my vehicle in for service on 5/30 which auto-prompted this review. I have left two voicemails this last week to schedule the replacement horn on the used vehicle I purchased which I was told I had 30 days to do. At the 13 day mark I received the notification I had service done to my vehicle, which never happened.
— Jesse S. ,
Once again guys, I am not Shaelyn and I am receiving her emails. If you don't fix this your NPS scores are going to be redlined.
— Shealyn O. ,
Great! Friendly and knowledgeable.
— Tony H. ,
Rick is a great service manager, he keeps me updated and makes sure everything is running smoothly. He is very much appreciated for the work he does.
— Solomon F. ,
I had an oil change and my tires rotated. I waited in their indoor seating area that includes both refreshments and comfortable seating. In addition, once my vehicle was ready I was escorted to the payment center and taken to my vehicle for inspection and exiting of the facility.
— Lorraine B. ,